Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was made.

To exercise the right of withdrawal, you must inform us (dionics media UG (haftungsbeschränkt), Birkhuhnweg 8, 31303 Burgdorf, Germany, phone +49 175 9648764, email websites@dionics.ai) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

On withdrawal we revoke the licences from this contract.

When the right of withdrawal ends early

For a contract to supply digital content that is not on a physical medium, the right of withdrawal ends once we have begun performance, after you expressly agreed that we begin before the withdrawal period ends, confirmed you know that your consent means you lose the right of withdrawal once performance begins, and we gave you a confirmation of the contract on a durable medium (section 356(5) of the German Civil Code).

You give this consent and confirmation with a required checkbox at checkout. Performance begins when the licence keys are shown and the order confirmation is emailed.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To dionics media UG (haftungsbeschränkt), Birkhuhnweg 8, 31303 Burgdorf, Germany, phone +49 175 9648764, email websites@dionics.ai:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.